Return & Refund Policy – Petalwalk

At Petalwalk, we value our customers and aim to provide the best shopping experience. If you are not fully satisfied with your purchase, we offer a simple and transparent return & refund process.

✅ 7-Day Return Policy

Customers can request a return within 7 days of receiving their order.

To be eligible for a return:

Product must be unused, unworn, and in original condition
Original box/packaging must be intact
Order number or proof of purchase is required

❌ Non-Returnable Items

The following items are not eligible for return:

Used or damaged products
Products returned after 7 days
Damage caused by misuse, water, or rough handling

🔁 Refund Policy

After receiving and inspecting the returned product, we will notify you
Approved refunds are processed within 5–7 working days
Refunds are issued via original payment method or bank transfer
Shipping charges are non-refundable

🚚 Return Shipping

Customer bears the return shipping cost
If the product is wrong, defective, or damaged, Petalwalk will cover return shipping

📩 How to Request a Return

To request a return or refund, contact us with complete details:

Mobile / WhatsApp: 0311-5131258
Order Number: Required
Reason for Return: Required

📍 Return Address

Petalwalk
Sana Market, Opposite Hafiz Plaza
Tangi Road, Charsadda
Pakistan

📞 Need Assistance?

If you have any questions regarding returns, refunds, or orders, feel free to contact us. We’re always happy to help.

Return &amp; Refund Policy – Petalwalk